Return & Refund Policy

Thanks for shopping at mamanavashop.com.au

If you are not entirely satisfied with your purchase, we’re here to help.

We only offer an exchange not refund.

To get an exchange your item must be faulty or broken when you received it. We do not exchange just because you changed your mind or if you did not make the correct choice of the item you purchased. item.

 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase. 

Exchange

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your exchange after inspecting the item.

If your return is approved, we will initiate an exchange.

You will receive the exchange item within 20-40 days depending on your location.

Shipping Returns

If you receive an exchange, the cost of return shipping will be refunded.

Contact Us

If you have any questions on how to return your item to us, contact us.